Refund Policy

You can cancel your subscription at any time. Cancellation stops the next renewal; it does not refund the current billing cycle, and you keep your plan's Credits and download access until the cycle ends.

We do not offer partial-month refunds for unused time or unused Credits when you cancel.

If you were charged in error — for example a duplicate payment or a charge after a confirmed cancellation — contact support within 30 days of the charge. Verified billing errors are refunded to the original payment method in full.

When a generation fails, the Credits reserved for it are released back to your balance automatically and immediately. You do not need to contact support, and released Credits behave exactly like the rest of your monthly allotment.

The single exception is a failure caused by a clear Acceptable Use Policy violation, where Credits may be forfeited.

If a completed model is clearly defective — for example severe geometry artifacts unrelated to your input photos — you can request a Credit refund from the model page or through support. Each request is reviewed by our team against the input photos and generation details.

Approved requests return the request's Credits to your balance as a refund Credit grant. Credit refunds are reviewed case by case and are not instant or guaranteed; they are adjustments in Credits, not cash.

The Free Trial involves no payment, so there is nothing to refund. Trial results are preview-only by design; subscribing does not create a refund entitlement for the trial itself.

Open a support ticket from the Support page, choose the Credits and billing category, and select the related model or request. Include a short description of what went wrong and, where useful, screenshots. Requests made within 14 days of the generation are the easiest for us to verify.

We aim to respond to refund reviews within five business days. Approved Credit refunds appear in your balance with a refund entry in your Credit ledger. Approved cash refunds for billing errors are issued to the original payment method; depending on your bank, they may take 5–10 business days to appear.

If you dispute a charge with your bank or card provider, your account may be placed on hold while the dispute is investigated, since chargebacks reverse payment outside our refund process. Contacting support first is almost always faster, and lets us fix genuine errors directly.

We may update this policy from time to time; material changes are announced in the app or by email before they take effect. Questions about refunds, Credits, or billing can be sent to our support team at any time.